Frequently Asked Questions

Booking direct means you're dealing with the on-site hosts — best available rate, full control over your booking, no third-party fees, and you can also book over the phone on +61 (07) 4900 0592 without supplying credit-card details upfront.

Check-in is from 2:00 pm — early check-ins can be easily arranged free of charge. Check-out is by 10:00 am. Minimum check-in age is 18.

Yes — we offer 24-hour check-in as our hosts reside on site. If you're arriving after 9:00 pm please contact us in advance so we can arrange your arrival.

The front desk is staffed daily from 6:30 am to 9:00 pm. Outside those hours, please contact us in advance to arrange check-in.

Yes — free self-parking is available on-site for all guests.

Yes — all rooms at Tropical Gateway Motor Inn are non-smoking. Designated smoking areas are available outside the rooms.

Yes — free Wi-Fi is available in every room and throughout the property.

Yes — we have a saltwater outdoor swimming pool and a separate children's pool, free for guest use.

Yes — but only in our Pet-Friendly Queen Room, which is a pool-side queen room sleeping up to 2 guests. Other room categories are pet-free.

Yes — connecting / adjoining rooms are available on request. Useful for families and groups.

We're in Allenstown, about 5 km south of central Rockhampton — roughly a 10-minute drive.

About 5 km / 10-minute drive.

Yeppoon is about 45 km / 45-minute drive east along Yeppoon Road — a perfect day trip from the motel.

You may cancel free of charge up to 1 day before arrival. If you cancel within 1 day of arrival, the full booking amount will be charged.

We require a photo ID and credit card at check-in.

Yes — call us on +61 (07) 4900 0592 and we'll take your booking over the phone, without needing credit-card details upfront.